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In this episode of Let’s Talk Loyalty & Loyalty TV, Amanda Cromhout sits down with Dr Melanie Van Rooy to explore what it truly takes to run a loyalty programme that has delighted nearly 13 million active members for over three decades.

Who holds the title for the world's best retention strategy? It’s not an airline or a coffee chain. It’s the guy in the red suit. Santa Claus has cracked the code on global cross-border loyalty, boasting unmatched LTV.

In this episode of Loyalty TV, we sit down with Shaun, a seasoned expert in loyalty and marketing with nearly two decades of experience shaping partnership and customer engagement strategies for some of the world’s most recognisable brands

According to Peter Ramirez, Loyalty Program Lead at Globe Telecom, it’s remarkably similar to a marriage. He believes that when we fall short, the "relationship equity" we've built is what keeps the connection alive.

In this episode of Let’s Talk Loyalty & Loyalty TV, Lisa Brightwell sits down with Aoun Raza and Emily Ong from Landmark Group to explore how the company has transformed Shukran into one of the GCC’s most successful and influential loyalty programs.

The confetti has settled. The server load graphs have finally returned to a normal heartbeat. And you’re probably staring at a Q4 revenue spike that is going to look fantastic on the next board deck.

In this episode of Let’s Talk Loyalty & Loyalty TV, Aaron Dauphinee sits down with Kate Booth, President of RMG Loyalty, to explore how loyalty programs can bridge the gap between consumers and small businesses across Canada.

In this insightful episode of Let’s Talk Loyalty & Loyalty TV, Amanda Cromhout speaks with Sarah Richardson, CEO of the Australian Loyalty Association, about the key findings from the 3rd edition of the Australian Loyalty Insights Report.

In this inspiring episode of Let’s Talk Loyalty & Loyalty TV, Bridget Blaise-Shamai speaks with Sid Krishna, Vice President of Carnival Cruise Line, about how Carnival is elevating the customer experience as a core driver of loyalty.