Łukasz Dubiel on Mobility Plaza Podcast: AI, Loyalty, and the Future of Fuel Retail
- Published
- 5 min reading
Łukasz Dubiel, our own Loyalty Solutions Consulting Director, was recently featured on the Mobility Plaza podcast—a platform for professionals in the global fuel and mobility industry.
In this episode, Łukasz dives into how Comarch has evolved to meet the expectations of the fuel, retail, and travel sectors. With a focus on delivering best-in-class loyalty solutions and software, he shares insights from our extensive global experience.
From Spreadsheets to Smart Systems
Łukasz walks listeners through the journey of AI in the industry—from the early days of Excel-based analytics to today’s advanced AI applications. He highlights how AI is now empowering departments across marketing, customer care, and IT, while also tackling challenges like siloed data and integration hurdles.
A key focus of the discussion is data, one of the most important resources for AI. Łukasz discusses the divide between data-rich and data-poor retailers and the importance of breaking down silos to create structured, integrated systems that unlock meaningful insights.
The episode also touches on a wide range of forward-looking topics, including:
- AI-Powered Hyper-Personalization
- The Human-AI Balance
- Conversational Loyalty and Real-Time Intelligence
Want to hear their conversation?
Click the link to listen to the full episode of the Mobility Plaza podcast below and explore the future of loyalty, AI, and innovation in fuel and retail, as seen by Łukasz Dubiel:
